Merchant Service Clerk / Yacht Charter Assistant / Warehouse Helper
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Key skills for this role
Role Overview
The posting combines merchant-service administration, yacht-charter assistance, warehouse support, and general operations activities.
The work covers merchant records, payment-related documentation, charter bookings, guest coordination, inventory, receiving, dispatch, and reporting.
Key Skills for This Role
Full Job Posting
Posting Overview
The posting combines merchant-service administration, yacht-charter assistance, warehouse support, and general operations activities.
The work covers merchant records, payment-related documentation, charter bookings, guest coordination, inventory, receiving, dispatch, and reporting.
Organization
The organization supports merchant administration, yacht charter coordination, customer services, warehouse activities, and operational workflows.
The posting emphasizes professionalism, confidentiality, accuracy, organization, responsiveness, and service excellence.
Merchant Services
- Maintain merchant profiles, applications, service requests, transaction references, and supporting documentation.
- Update authorized CRM, payment, banking, ERP, or service-management systems.
- Support onboarding documentation, terminal requests, payment inquiries, settlement, refund, chargeback, and transaction records.
- Coordinate with merchants, finance teams, payment providers, banks, customer service, and operations teams.
- Follow KYC, AML, data-protection, information-security, and payment-processing procedures.
Yacht Charter Support
- Assist with yacht-charter inquiries, reservations, schedules, guest requirements, and approved arrangements.
- Maintain yacht availability, charter dates, destinations, passenger details, booking references, and service requirements.
- Prepare itineraries, booking confirmations, schedules, quotations, and guest information.
- Coordinate with yacht operators, captains, crew, marinas, agents, caterers, transport providers, and service partners.
- Support amendments, cancellations, rescheduling, special requests, guest arrangements, and customer follow-ups.
Warehouse Support
- Receive, check, label, organize, store, and dispatch warehouse goods, supplies, equipment, and materials.
- Verify deliveries against purchase orders, packing lists, delivery notes, invoices, and inventory records.
- Record receipts, transfers, issues, returns, dispatches, inventory adjustments, and stock movements.
- Conduct stock counts, cycle counts, spot checks, and inventory reconciliations.
- Assist with picking, packing, barcode scanning, shelving, stock rotation, and warehouse organization.
General Operations
- Prepare daily, weekly, and monthly reports covering merchant services, yacht-charter activity, warehouse movements, inventory, and outstanding tasks.
- Maintain organized electronic and physical records for merchant, customer, charter, supplier, inventory, and warehouse documentation.
- Support audits, documentation checks, inventory counts, and operational quality assessments.
- Protect confidential customer, merchant, financial, guest, supplier, and commercial information.
- Escalate financial discrepancies, complaints, safety concerns, security incidents, inventory variances, and operational problems.
- Identify opportunities to improve support, coordination, inventory accuracy, warehouse efficiency, customer experience, and workflows.
Requirements
- Strong understanding of merchant services, customer administration, charter coordination, inventory records, warehouse procedures, and document control.
- Excellent spoken and written English communication skills.
- Strong numerical, analytical, organizational, multitasking, prioritization, coordination, and problem-solving skills.
- Proficiency in Microsoft Excel, Word, Outlook, Google Workspace, CRM, ERP, payment, booking, and inventory systems.
- A related bachelor’s degree or equivalent qualification is preferred.
- Three or more years of relevant experience is preferred.
- Experience across two or more relevant operational areas is advantageous.
- Additional languages, advanced Excel, and experience with named enterprise systems are advantageous.
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