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Merchandise Allocation Manager
Earth Valley
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Guest servicesHospitality operationsCustomer experienceFront-office operationsGuest service standards and SOPsComplaint handling and service recovery
Free
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Guest servicesHospitality operationsCustomer experience
Role Overview
Lead guest-facing operations, service standards, customer satisfaction, issue resolution, front-of-house coordination, and guest experience initiatives.
Ensure guests receive efficient, professional, personalized, and consistently high-quality service throughout their journey.
Key Skills for This Role
Guest servicesHospitality operationsCustomer experienceFront-office operationsGuest service standards and SOPsComplaint handling and service recovery
Full Job Posting
Role Details
- The position is fully remote and based in the United Arab Emirates.
- The employment type is full-time.
- The role is described as mid-level to senior and focuses on guest-facing hospitality operations.
About the Role
Lead guest-facing operations, service standards, customer satisfaction, issue resolution, front-of-house coordination, and guest experience initiatives.
Ensure guests receive efficient, professional, personalized, and consistently high-quality service throughout their journey.
Guest Services Operations
- Develop guest services strategies, standards, SOPs, and service guidelines.
- Manage daily guest services operations and monitor service excellence.
- Coordinate arrivals, departures, requests, inquiries, facilities information, local offerings, and follow-up.
- Coordinate with Front Office, Reservations, Concierge, Housekeeping, Food and Beverage, Events, Transportation, and Security.
Guest Experience and Recovery
- Support VIP, executive, corporate, group, repeat, and special-occasion guests.
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