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Membership Specialist
UFC Gym
Oxnard, USA
Full-time
Mid · 1+ years experience
Onsite
USD 16-45 hourly / hour
Discovered 1 weeks ago
Free
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- External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads. (A lead is a non-member’s name and contact information.)
- Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. These activities must translate into lead gathering.
- Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.
- Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.
- Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym as detailed in the Membership Specialist Playbook. (These tours should translate into enrolling half of the guests that are seen on a membership (50% Closing) and enrolling with Personal Training (25%).
- Use the company approved presentation when presenting membership options to non-members. Ensure each new member meets a manager before completing the sales process and exiting the gym. Proper presentation and introductions to the manager should translate to 50% closing of guests.
- Ensure Personal Sales Room Financial goals are met or exceeded each month
- New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).
- Ensure Sales Drivers are Held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management.
- Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement.
- Follow up with members that have enrolled to ensure we are exceeding expectations.
- Provide the highest level of customer service possible when communicating and interacting with guests.
- Assist in maintaining a clean and operational facility.
- Accountable for saving members that are requesting to cancel their membership. If the Membership Specialist is unable to convince a member from canceling they must have any manager meet the member and sign off on the cancellation.
- Sales Schedule: Schedules are set a month in advance and given during the first week of each month and approved by the General Manager. All Membership Specialist must be available to work Weekends and Holidays. Requests for days off must be given in writing and exceptions can be made by the General Manager.
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