Member Support Representative

Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m.

Are you ready to join an enthusiastic team of professionals supporting community pharmacies nationwide?

American Associated Pharmacies (AAP) is one of the largest independent pharmacy cooperatives in the United States.

Along with its distribution subsidiary, API Warehouse, AAP supports thousands of independent pharmacy owners, helping them thrive in a competitive health care market.

AAP is seeking a motivated Member Support Representative to join our team.

The Member Support Representative is responsible for delivering exceptional service to our member pharmacies through proactive outreach, account support, and timely issue resolution.

This role involves regular outbound communication with members to provide guidance, share program information, and strengthen engagement with AAP.

• Respond to member inquiries via phone, email, and chat with accuracy, professionalism, and a focus on first-contact resolution.
• Troubleshoots and resolves issues related to membership, program participation, and general support questions; collaborate with internal departments when needed.
• Follows up on open items to ensure timely resolution and positive member outcomes.
• Conducts outbound calls to educate members on programs and services and encourage engagement.
• Documents all member interactions accurately in CRM systems.
• Maintains knowledge of AAP programs and services to support member needs effectively.
• Contributes ideas to improve member communications, support processes, and engagement strategies.
• Represents the organization with professionalism, warmth, and a member-first mindset.
• Performs other related duties, as assigned.