Member Services Representative II

Full-Time | On-Site

At Explorers Credit Union, we believe exceptional member experiences are built through knowledgeable service, trusted relationships, and personalized financial solutions.

As a Member Services Representative II, you will play an important role in serving members, supporting branch operations, and helping team members deliver consistent, high-quality service.

This position combines member service, account management, and operational support responsibilities.

In addition to handling day-to-day transactions, you will open and maintain member accounts, assist with debit card services, mentor team members, and serve as a resource for operational and product-related questions.

The ideal candidate is detail-oriented, service-driven, and committed to helping members achieve their financial goals.

• Deliver exceptional member service through in-person, phone, and other member interactions.
• Process member transactions including deposits, withdrawals, loan payments, cashier's checks, and money orders.
• Open and close member accounts, including IRAs, business accounts, and share certificates.
• Complete account maintenance requests, including address changes, stop payments, and other account updates.
• Assist with debit card services, including card orders, dispute processing, fraud alerts, instant issue services, and inventory management.
• Research and resolve member inquiries related to deposits, cleared checks, bill pay, debit cards, and other account services.
• Set up automatic funds transfers and process approved fee refunds.
• Mentor and train team members under the direction of management.
• Assist with balancing discrepancies and support teller operations as needed.
• Implement approved procedures and communicate with branch locations to maintain operational consistency.
• Serve as a resource for product questions and develop reference materials when needed.
• Exercise authorized override and teller reversal functions with appropriate approval.
• Support drive-through operations and branch support functions, including coin machine maintenance.