Member Services Representative - FlexAccess

Archimedes is a rapidly growing leader in the specialty drug benefit management space.

We are looking for a Member Services Representative to work in our Brentwood, TN office.

This position is responsible for delivering excellent service to members utilizing processes and technology within a call center.

If you are reliable with strong problem-solving and customer service skills, we would love to hear from you

• Ensures all customers receive an excellent level of customer service.
• Handling front-line inbound and outbound member calls, with the ability to quickly gain a deep understanding of Archimedes' services and customer needs
• Follows established procedures, processes, and standards for production, productivity, quality, and customer service.
• Meets performance targets for speed, efficiency, and quality
• Minimum of 2 years of experience delivering excellent service in a ehalthcare or pharmaceutical environment (excluding home healthcare)
• 1 year of Call Center experience