Member Service Representative

Under the guidance of the Membership Director, the Member Service Representatives will be responsible for effective and efficient contact between members and staff. The Member Services Representatives will deliver exceptional service to YMCA members, potential members, and guests. Will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.

Scans all membership ID cards.

Handle day-to-day operations of the front desk (phone calls, membership communications, emails, memberships, registrations, deposits, etc).

Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, programs and facility information.

Strive to be an expert in Daxko and be able to function and operate the program effectively during high traffic periods.

Accurately input membership and program registrations into Daxko and be able to process the associated dues and/or fees.

Collect and process scholarship applications and be able to recognize pertinent paperwork.

Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person.