Member Experience Sales Coordinator | Full-Time | Carolina Club UNC Alumni

Serve as a visible and welcoming Club ambassador, fostering meaningful relationships with members and guests.

Promote Club programs, services, events, and amenities to encourage participation and engagement.

Execute member recognition and outreach initiatives, including birthdays, anniversaries, special invitations, and personalized communications.

Create memorable member experiences that enhance satisfaction, engagement, and retention.

Support and coordinate all aspects of the new member onboarding experience.

Conduct welcome outreach, facilitate orientation programs, and connect members with Club activities and services.

Monitor new member engagement and satisfaction through consistent follow-up and relationship-building.

Assist with member retention initiatives, feedback collection, and resignation follow-up efforts.

Coordinate and distribute member and prospect communications that reflect Club standards and brand identity.

Support social media management, content creation, engagement, and online reputation management.

Maintain and update marketing materials, digital platforms, and event communications.

Create personalized communications that strengthen member connections and reinforce Club value.

Assist with the planning, promotion, registration, and execution of Club events and programs.

Coordinate event communications, guest experiences, and on-site logistics to ensure successful outcomes.

Capture event content and support post-event communications, recognition, and follow-up.

Collaborate across departments to maintain a cohesive and engaging annual event calendar.

Maintain accurate member and prospect records, databases, and reporting systems.

Support data analysis, membership metrics, and operational reporting to inform decision-making.

Assist with member inquiries, reservations, and service requests in a timely and professional manner.

Provide support for departmental projects, committees, and continuous improvement initiatives.

Deliver exceptional hospitality and personalized service at every member and guest interaction.

Demonstrate professionalism, positivity, accountability, and a solutions-oriented approach.

Address member concerns proactively and support effective service recovery and resolution efforts.

Collaborate across departments while remaining flexible to meet evolving Club and member needs.

1-2 years of previous experienc e with sales support, event coordination, or a related field. Membership sales or business development experience is preferred.

High school diploma or GED.

Knowledge of private clubs, hospitality, events, or customer loyalty programs.

Strong relationship-building and interpersonal skills.

Exceptional customer service mindset with a passion for creating memorable experiences.

Excellent communication skills. Professional phone etiquette.

Strong organizational skills with the ability to manage multiple priorities.

Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.

Ability to work independently while contributing effectively to a team environment.

High attention to detail and commitment to follow-through.

Experience with social media management and content creation is a plus.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.