Member Experience Concierge (Part-Time)

Be the Face of AVANT – Greet, assist, and engage members with a world-class standard of service.

Deliver an Elevated Experience – Anticipate member needs, provide personalized assistance, and ensure seamless operations at the front desk.

Master the Services – Be fluent in all offerings and amenities, guiding members through training programs, recovery solutions, and membership inquiries with expertise.

Support Sales and Retention – Assist in membership sign-ups, tours, and renewals, ensuring every interaction strengthens member loyalty.

Maintain Facility Excellence – Conduct regular walkthroughs to uphold AVANT’s impeccable standards, ensuring every detail reflects our commitment to luxury.

Optimize the Service Desk Experience – Oversee operations at the member services desk, ensuring efficiency, organization, and proactive solutions.

Prepare and Serve Premium Smoothies and Coffees – Craft high-quality beverages with precision and care, adding to the elevated member experience.

Solve and Evolve – Approach challenges with creativity and a commitment to continuous improvement.

Elevate Member Engagement – Cultivate relationships, creating a welcoming environment that fosters community and belonging.

What You’ll Bring:

Experience in Luxury Hospitality, Customer Service, or High-End Fitness Environments – You understand what it takes to deliver best-in-class service.

A Passion for Fitness & Wellness – You believe in the product and take advantage of our world-class services and amenities.

A Relentless Pursuit of Excellence – You set the bar high and push yourself to exceed expectations.

Strong Attention to Detail – You ensure every aspect of the member experience is flawless.

Professionalism and Poise – You are polished, articulate, and thrive in a high-performance environment.

CPR & First Aid Certification (or willingness to obtain)

Criminal Background Check Requirement – All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.

Perks of this position include:

Competitive salary

Complimentary individual membership

Group RRSP options

Team Member Perks

Complete training and development package

Working alongside great people in a culture that fosters empowerment

Career-defining growth and development opportunities

Why AVANT?

Because it’s about time a company created sustainable career opportunities in fitness & wellness. This is your opportunity to redefine what’s possible in fitness and wellness. At AVANT, you will be part of an elite team that is shaping the future of performance-driven training, recovery, and concierge-level wellness services. If you’re ready to lead, elevate, and inspire, we want to hear from you.

Ready to take your career to the next level? Apply now.

Additional Information:

Vacancy Disclosure: This position is being posted to fill an existing vacancy

This position is being posted to fill an existing vacancy

AI Disclosure: To support our hiring process, artificial intelligence–based tools may be used to assist with screening and assessment activities, alongside human review.

To support our hiring process, artificial intelligence–based tools may be used to assist with screening and assessment activities, alongside human review.

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at AVANT. We want to hear about your personal experiences and understand why you believe this opportunity is the right fit for you.

We thank you for your interest; however, only candidates selected for an interview will be contacted.

PLEASE NOTE: The purpose of this job advertisement is to provide you with a glimpse into the full responsibilities. It is not a complete explanation of duties, responsibilities or requirements. We are an equal opportunity employer, and we believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offenses, disability, or any other legally protected factors. We consider all qualified applicants for employment and upon request will provide accommodations to candidates taking part in the selection process.