Member Experience Associate

Requirements:

• Able to multitask– accessing systems, conversing with customers, and actively listening in real-time
• Active Property & Casualty insurance license preferred
• A minimum of one (1) year of call center experience
• Previous customer service experience required
• Ability to work through customer issues, sometimes complex, in a calm, focused manner
• Demonstrated success working in a remote environment
• Ability to interface with a wide range of customer types; demonstrating empathy and patience
• Attention to detail, able to communicate product-specific information in a factual and influential way
• Excellent verbal, interpersonal, and written communication skills
• Able to anticipate needs, innovate and flourish in a high-volume, fast-paced environment
• Proficient in applications such as phone applications, G-Suite applications, and various Internet browsers
• Bachelor’s degree preferred
• WORK-FROM-HOME SET-UP.
• Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed)=
• A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions
• Office space must be large enough to accommodate two 19” monitors, laptop, mouse, keyboard, phone and headset
• Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home
• As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive both professionally and personally.
• Not just pets, we want our employees to live their best lives, too — here at Fetch, you will have:
• 401k matching
• Personal paid time off - 20 days accrued annually, 9 holidays, 1 floating holiday
• One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days
• Volunteering - eligible to earn up to 8 days floating holiday hours per calendar year
• Educational Assistance Programs
• Department incentive perks
• Fetch Pet Insurance discount - 50% off, up to $1000 savings/year
• If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this job is perfect! Join us at Fetch, where we help pets live their best lives and empower our employees to live theirs.
• —ABOUT FETCH—-
• Fetch is a high-growth, Warburg-Pincus portfolio company. We are a passionate group of 200+ employees and partners across the U.S. and Canada dedicated to helping pets live their best lives. We have two offices (New York City, NY, and Winnipeg, Canada) and we currently provide security to over 360,000 pet parents.
• We don’t just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are proud to be an equal-opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.