Member Care Consultant

During training, you are required to work in the office for the first three months from start date. Training is full time for a period of three months in the office. After training, you will transition to a hybrid working model (currently a minimum of two days a week in the office). • Training will be Monday to Friday from 8:45am to 5pm • Training will be facilitated in our Parramatta contact centre • Once training is complete, you will transition to your team on a rotational roster.

You are someone who possess a positive, enthusiastic and collaborative work ethic. We pride ourselves on maintaining a positive, fun, and collaborative working culture whilst ensuring we provide our members a professional and efficient service.

To be successful you will demonstrate: • Outstanding verbal and written communication skills • An interest and understanding of private health insurance • Previous experience in customer service, sales or promotion of products and services • Solutions focused with a positive and resilient outlook • Ability to take ownership of KPIs and commitment to meeting set targets • Comfortable with set KPIs and targets • Strong work ethic, taking pride in each and every phone call.

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.