Member Advocate

Cancer is the number one cause of death for commercially insured Americans and the top cost driver for health plans. Cancer patients are struggling.

CancerNavigator is a white-glove, end-to-end, cancer support service for patients and their families. We work with health plans across the country to provide 1-1 support to members facing a cancer diagnosis. Our support is delivered through dedicated Oncology Certified Nurses (backed by a team of advocates, researchers and analysts), who work with members to catch cancer early, get them to fantastic experts for their care, and help them through the thousands of other problems patients and their families face.

Join us to help serve cancer patients in their hour of need.

Our Member Advocates are the front-line of CancerNavigator’s patient service. As a Member Advocate, you will support patients by:

Educating patients on the support available to them and their family through the CancerNavigator Service.

Contacting patients in their hour of need to offer support and serving as a first point of contact for incoming inquiries.

Answering initial questions about our support.

Providing warm handoffs for interested patients to our Nurse Navigators.

Collaborating with our Nurse Navigators to assess patients’ needs and to identify the support we can provide.

Providing non-clinical patient support by assisting with care coordination efforts, including appointment scheduling, medical record coordination, insurance-related needs, referrals, and other administrative aspects of the patient journey.

Collaborating with our Engagement team to develop strategies to reach more patients.