Medication Adherence Specialist

• Strong Telephonic Skills – Ability to speak clearly and communicate fluidly with senior citizens and healthcare professionals alike
• Excellent Listening and Interpersonal Skills – Ability to convey warmth and empathy to others while patiently employing active listening techniques
• Healthcare Professional-level Communication Skills – Ability to articulate complex information, both verbally and in writing, in a clear and concise manner to a variety of audiences
• Professional Demeanor – Consistent demonstration of a professional attitude and behavior
• Exceptional Interviewing Skills – Ability to probe and question patients to extract information to understand concerns and needs
• Conflict Resolution Skills – Ability to defuse potential customer conflict and respond supportively to patients through use of appropriate tone, questioning, or counsel
• Strong Work Values – Ability to follow all company and departmental processes and procedures
• Self-Management Skills – Self-motivation, organization, and attention to detail
• Knowledge of the Law – Understanding of basic compliance measures for the CMS programs, and ensure privacy and confidentiality as required by HIPAA, company and department guidelines
• Computer/Technology Competency- Proficiency in use of Microsoft Word, Excel, Teams, and Outlook, with strong data entry skills and ability to multitask using multiple databases/applications
• Diligent healthcare professional in operations environment, ensuring high level of attendance and exceeding productivity benchmarks. Dedicated to maintaining exceptional standards in a patient-centric environment, prioritizing quality care
• Extensive understanding of: Medications and medical terminology, including basic disease state knowledge Pharmaceutical therapeutic categories and common indications of medications The pharmacist’s clinical role in the care of patients
• Medications and medical terminology, including basic disease state knowledge
• Pharmaceutical therapeutic categories and common indications of medications
• The pharmacist’s clinical role in the care of patients
• Proven ability to: Strictly follow approved scripts and protocols without exercising clinical judgment Use and pronounce common medical and pharmacy terms correctly, including medication names Use and understand pharmaceutical references Evaluate information from both oral and written sources and report information to pharmacists Follow step-by-step instructions and enter data accurately into MTM database with close attention to detail Provide excellent customer service with a can-do attitude Work independently in a collaborative environment
• Strictly follow approved scripts and protocols without exercising clinical judgment
• Use and pronounce common medical and pharmacy terms correctly, including medication names
• Use and understand pharmaceutical references
• Evaluate information from both oral and written sources and report information to pharmacists
• Follow step-by-step instructions and enter data accurately into MTM database with close attention to detail
• Provide excellent customer service with a can-do attitude
• Work independently in a collaborative environment

• Minimum years of work experience: 1 year
• Minimum level of education or education/experience: High School Diploma or GED
• Active pharmacy technician license in state of residence where required and current National Pharmacy Technician Certification (ExCPT or PTCB)
• Proven record of excellent attendance and punctuality and ability to comply with Introductory Period Attendance Policy which is critical for proper training, and associate and company success.
• Comfortable working in a remote or call center environment with performance metrics.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent sitting in stationary position at a desk
• Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
• Occasional twisting of body
• Occasional reaching by extending hands and arms in any direction
• Occasional lifting, pulling, or pushing

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits

• Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates

• 401k Employer Match & Roth Option Available – immediate eligibility

The rate of pay for this position is $22 per hour.

There may be a bonus or commission, and/or a long-term incentive that will be provided as part of the compensation package, along with medical, financial and/or other benefits, depending on the level and position offered.

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