Medical Support Executive, Marathi

YosAid Innovation Foundation works with health systems in India to promote innovative healthcare practices and skills among the patients and their families.

As part of this effort, YosAid has partnered with Noora Health to implement the Care Companion Program in India and support Noora Health’s mission of strengthening health systems by equipping family caregivers with the knowledge and skills to care for their loved ones.

Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 58 million caregivers and patients across 16,300+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.

Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation .

To learn more, watch our TED Talk , Skoll feature , or read about our partnership with the World Health Organization.

You will be working on our WhatsApp based Remote Engagement Service (RES), which is a follow-up to our intervention Care Companion Program (CCP).

This service provides families a platform to ask medical and non-medical questions in their regional language.

You will be answering their queries through this platform and call them as and when needed.

You are expected to

• Manage all tech platforms related to our Remote engagement service (like copilot, rapidpro, turn, text-it, WhatsApp etc.)
• Respond to queries asked by patients and families as per training given by our team.
• Translating the questions from regional languages (Punjabi Hindi) to English for our medical team to understand.