Medical Receptionist/Specialist PA

Role overview

Key responsibilities

• Manage daily scheduling, bookings, and patient flow.
• Manage patient enquiries, bookings, and sensitive requests as the first point of contact.
• Handle practice administration, correspondence, and documentation.
• Support billing, Medicare processing, private health fund administration, and item number claiming.
• Liaise with external providers, hospitals, laboratories, and other stakeholders.
• Apply knowledge of fertility treatment pathways to support patients at each stage.
• Identify and implement process and efficiency improvements with the specialist.

What we're looking for

• Experience in healthcare customer service, administration, or medical reception.
• Empathy and a patient-centred mindset for complex healthcare journeys.
• Ability to work autonomously with minimal supervision in a busy practice.
• Patience and willingness to learn fertility pathways, treatments, and processes.
• Strong organisation, time management, problem-solving, communication, and interpersonal skills.
• A hard-working, dedicated approach with initiative to suggest improvements.

Preferred and desirable experience

• Medical or specialist practice experience is preferred but not essential.
• Working knowledge of billing, claiming, and Medicare item numbers is preferred.
• Familiarity with medical practice management software is preferred.
• Fertility, IVF, women's health, or obstetrics and gynaecology experience is highly desirable.
• Understanding of fertility treatment pathways and patient care journeys is highly desirable.

What the employer offers

• Meaningful work supporting patients through important, life-changing healthcare journeys.
• Opportunity to shape and influence how the practice runs.
• Learning and development through Education Days, internal development, conferences, and companywide initiatives.

About the practice