Medical Receptionist
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Key skills for this role
About the Role
Nagem Dental Clinic is seeking a friendly and professional Medical Receptionist to manage front-desk operations and provide exceptional patient service. The role requires previous DHA experience and knowledge of dental terminology.
Key Skills for This Role
Responsibilities
- Greet patients warmly and manage front desk operations
- Manage inbound calls, WhatsApp, and clinic messages
- Schedule, reschedule, and confirm patient appointments using the clinic’s PMS
- Handle patient check ins and check outs, including forms and consent processes
- Collect payments and issue receipts
- Maintain accurate entry of patient records into the PMS
Requirements
- Previous DHA experience
- Minimum 1 2 years of experience as a receptionist, preferably in a dental or medical facility
- Good command of English
- Strong computer skills and experience with clinic PMS or scheduling systems
Full Job Posting
Job Description
- Pay: 3,000.00 (AED) 4,000.00 (AED) per month
- We are seeking a friendly, professional, and organised Receptionist to be the first point of contact for our patients.
- MUST HAVE PREVIOUS DHA EXPERIENCE
Key Responsibilities
- Greet patients warmly and ensure a positive first impression.
- Manage inbound calls, WhatsApp, and clinic messages with quick response times.
- Schedule, reschedule, and confirm patient appointments using the clinic’s PMS.
- Provide information on treatments, pricing, offers, and insurance when required.
- Handle patient check ins and check outs, including forms and consent processes.
- Maintain an organised reception area and uphold clinic cleanliness standards.
- Verify insurance eligibility (if applicable) and assist with claims processing.
- Manage daily appointment lists, doctor schedules, and patient follow ups.
- Collect payments (cash, card, Tabby/Tamara if applicable) and issue receipts.
- Ensure accurate entry of patient records into the PMS.
- Support marketing/admin tasks such as reminders, recall messages, and patient reactivation campaigns.
- Ensure patients feel welcomed, comfortable, and informed throughout their visit.
Requirements
- Good command of English; additional languages are a plus.
- Minimum 1–2 years of experience as a receptionist, preferably in a dental or medical facility.
- Knowledge of dental terminology, common treatments, and clinic workflow preferred.
- Strong computer skills and experience with clinic PMS or scheduling systems.
- Excellent communication, multitasking, and interpersonal skills.
- Presentable, professional, and patient focused.
Additional Information
- Job Type: Full time
- Work Location: In person
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