Medical Receptionist
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Key skills for this role
About the Role
Dr Sabah Al Sagban Medical Clinic seeks a Medical Receptionist to manage front office duties including patient registration, appointment scheduling, insurance verification, and payment collection.
Key Skills for This Role
Responsibilities
- Welcome patients and visitors in a professional and courteous manner
- Register new patients and verify patient information in the clinic management system
- Schedule, reschedule, and cancel appointments accurately
- Answer telephone calls, WhatsApp messages, and email inquiries promptly
- Confirm patient appointments and provide appointment reminders
- Verify insurance eligibility and obtain required approvals before appointments
- Prepare and submit medical reports, referral letters, and insurance related documents
- Collect patient payments and issue official receipts
- Maintain accurate daily cash and card collection records
- Update patient records while maintaining confidentiality
Requirements
- High school diploma or equivalent (Bachelor's degree is an advantage)
- Previous experience as a medical receptionist, receptionist, or customer service representative preferred
- Excellent communication and interpersonal skills
- Good computer skills and experience using clinic or hospital management systems
- Knowledge of medical insurance processes is an advantage
Full Job Posting
Position Overview
- Position: Medical Receptionist
- Department: Front Office / Reception
- Reports To: Clinic Supervisor
Key Responsibilities
- Welcome patients and visitors in a professional and courteous manner.
- Register new patients and verify patient information in the clinic management system.
- Schedule, reschedule, and cancel appointments accurately.
- Answer telephone calls, WhatsApp messages, and email inquiries promptly.
- Confirm patient appointments and provide appointment reminders.
- Verify insurance eligibility and obtain required approvals before appointments.
- Prepare and submit medical reports, referral letters, and insurance related documents as required.
- Collect patient payments and issue official receipts.
- Maintain accurate daily cash and card collection records and submit them to the designated department.
- Update patient records while maintaining confidentiality and compliance with applicable healthcare regulations.
- Coordinate with doctors, nurses, and the call center to ensure smooth patient flow.
- Inform patients about clinic services, packages, and promotions when appropriate.
Qualifications
- High school diploma or equivalent (Bachelor's degree is an advantage).
- Previous experience as a medical receptionist, receptionist, or customer service representative is preferred.
- Excellent communication and interpersonal skills.
- Good computer skills and experience using clinic or hospital management systems.
- Knowledge of medical insurance processes is an advantage.
- Ability to work under pressure and manage multiple tasks efficiently.
- Professional appearance and customer focused attitude.
Skills & Competencies
- Excellent customer service
- Strong communication skills
- Organizational and multitasking skills
- Time management
- Attention to detail
- Problem solving ability
- Teamwork
- Professionalism and confidentiality
- Basic computer and Microsoft Office skills
- Knowledge of medical terminology (preferred)
Key Performance Indicators (KPIs)
- Patient registration accuracy: ≥99%
- Appointment confirmation rate: 100%
- Insurance approval turnaround: Before scheduled appointment
- Patient waiting time at reception: As per clinic target
- Cash and card reconciliation accuracy: 100%
- Patient satisfaction score: ≥90%
- Documentation and record accuracy: 100%
- Response time to calls and messages: Within clinic standard
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