Medical Customer Service Representative (Bilingual)
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Key skills for this role
About the Role
AL JAZEERA MEDICAL CENTER seeks a bilingual (Arabic/English) Medical Customer Service Representative to handle inbound calls, schedule appointments, and provide patient support. Requires previous medical call center experience and current Qatar residency with transferable visa.
Key Skills for This Role
Responsibilities
- Answer inbound calls to schedule, reschedule, or cancel patient appointments
- Provide accurate information regarding medical services, doctor schedules, insurance approvals, and clinic timings
- Follow up on patient inquiries and manage patient callbacks or reminders
- Maintain a polite and helpful demeanor to deliver an exceptional patient experience
Requirements
- Fluent in Arabic and English (spoken and written)
- Previous experience in a medical center, hospital, or clinic call center
- Excellent communication, active listening, and multitasking abilities
- Must be currently residing in Qatar with a transferable visa/NOC
Full Job Posting
Overview
- We are seeking a professional, patient focused Medical Customer Service Representative to join our team and serve as the primary point of contact for our patients.
Key Requirements
- Language: Fluent in Arabic and English (spoken and written) is mandatory.
- Experience: Previous experience in a medical center, hospital, or clinic call center is highly preferred.
- Skills: Excellent communication, active listening, and strong multitasking abilities to handle booking systems efficiently.
- Residency: Must be currently residing in Qatar with a transferable visa/NOC.
Responsibilities
- Answer inbound calls promptly and professionally to schedule, reschedule, or cancel patient appointments.
- Provide accurate information regarding medical services, doctor schedules, insurance approvals, and clinic timings.
- Follow up on patient inquiries and manage patient callbacks or reminders.
- Maintain a polite and helpful demeanor to deliver an exceptional patient experience.
Pay
- Pay: QAR3,000.00 QAR4,000.00 per month
Work Location
- Work Location: In person
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