indeed
Medical Customer Service Executive
At Home Doc
Doha, QAT
Full Time
Mid
Onsite
2 weeks ago
Customer ServiceAppointment SchedulingPatient RegistrationInsurance VerificationMicrosoft OfficeCommunication
Free
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Customer ServiceAppointment SchedulingPatient Registration
About the Role
At Home Doc is seeking a compassionate Medical Customer Service Executive to provide exceptional patient support and coordinate home healthcare appointments in Doha. Responsibilities include handling calls, scheduling appointments, registering patients, and liaising with healthcare teams.
Key Skills for This Role
Customer ServiceAppointment SchedulingPatient RegistrationInsurance VerificationMicrosoft OfficeCommunication
Responsibilities
- Handle inbound and outbound calls, emails, and customer enquiries professionally
- Schedule, confirm, reschedule, and manage home healthcare appointments
- Coordinate home visits for doctors, nurses, and allied health professionals
- Register new patients and maintain accurate patient records
- Verify patient information and assist with insurance related enquiries
- Liaise with healthcare teams to ensure efficient service delivery
- Resolve customer concerns promptly while delivering excellent patient care
- Maintain documentation, service records, and support administrative processes
Requirements
- Diploma or Bachelor's degree in Business Administration, Healthcare Administration, or a related field
- Experience in customer service, call centre, or healthcare administration
- Excellent communication, interpersonal, and customer service skills
- Strong organisational and multitasking abilities
- Proficiency in Microsoft Office and computer applications
- Ability to thrive in a fast paced healthcare environment
- Experience in a healthcare clinic, hospital, or home healthcare setting (preferred)
- Knowledge of medical terminology and appointment scheduling systems (preferred)
- Familiarity with insurance verification processes (preferred)
- Experience using CRM or healthcare management software (preferred)
- Fluency in English; Arabic language skills are an advantage
Full Job Posting
Job Overview
- At Home Doc is seeking a compassionate and customer focused Medical Customer Service Executive to provide exceptional support to patients while coordinating home healthcare appointments.
Key Responsibilities
- Handle inbound and outbound calls, emails, and customer enquiries professionally.
- Schedule, confirm, reschedule, and manage home healthcare appointments.
- Coordinate home visits for doctors, nurses, and allied health professionals.
- Register new patients and maintain accurate patient records.
- Verify patient information and assist with insurance related enquiries.
- Liaise with healthcare teams to ensure efficient service delivery.
- Resolve customer concerns promptly while delivering excellent patient care.
- Maintain documentation, service records, and support administrative processes.
Skills & Experience
- Diploma or Bachelor's degree in Business Administration, Healthcare Administration, or a related field.
- Experience in customer service, call centre, or healthcare administration.
- Excellent communication, interpersonal, and customer service skills.
- Strong organisational and multitasking abilities.
- Proficiency in Microsoft Office and computer applications.
- Ability to thrive in a fast paced healthcare environment.
Preferred Qualifications
- Experience in a healthcare clinic, hospital, or home healthcare setting.
- Knowledge of medical terminology and appointment scheduling systems.
- Familiarity with insurance verification processes.
- Experience using CRM or healthcare management software.
- Fluency in English; Arabic language skills are an advantage.
Why Join At Home Doc?
- Be part of a growing healthcare organisation making a difference in patients' lives.
- Work alongside dedicated healthcare professionals in a supportive team.
- Enjoy opportunities for career development and ongoing learning.
- Help deliver high quality, patient centred healthcare services.
Pay
- Pay: From QAR7,500.00 per month
Work Location
- Work Location: In person
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