Medical Assistant

Welcome, assist, and guide members throughout their clinic visit, ensuring every interaction reflects a member-first mindset.

Perform accurate, high-quality clinical assessments — vital signs, grip strength, eye pressure, ECGs, point-of-care tests, and phlebotomy — following established standards and protocols.

Maintain exam rooms and uphold infection-control standards to ensure a safe, clean, and efficient clinical environment.

Document assessments accurately and update member records with precision, supporting continuity of care across the clinical team.

Work closely with fellow Operators and clinical staff to refine workflows, elevate quality, and support clinic operations as Neko scales.

Genuine Warmth -- You take the member experience personally. People leave your care feeling seen, not processed — and you notice the difference. The warmth is visible before you've said anything. Members feel it in the way you explain something, the way you check in, the way you say goodbye.

Reliab ility Under Pressure - You're calm and consistent when the pace picks up. You manage multiple members and competing tasks without losing quality or warmth. When things break down, you're matter-of-fact — not dramatic, not dismissive. Steady.

Natural Team Anchor -- You're the kind of person others naturally lean on — and you take pride in being that person. You don't wait to be asked. You step in, share what you know, and hold the standard. Not because it's in your job description, but because that's how you work.

Fluent With the Tools -- Our technology is what makes the visit possible — and you're comfortable with it. You pick up new systems quickly and stay composed when something doesn't work the way it should, keeping the member in front of you at ease while you sort it out. When a tool isn't serving the experience, you say so. That's how we make it better for the next member.

• 3+ years of clinical experience in a patient-facing role

• Hands-on phlebotomy or venipuncture competency, plus EKG or vital-signs competency

• Customer service or hospitality experience (healthcare, retail, or service industry)

• Active CMA, CCMA, or LPN. Other nationally accredited medical assistant or phlebotomy certifications are also accepted: RMA, NCMA, NRCMA, CPT

• Current Basic Life Support (BLS) and First Aid certification through the American Heart Association (AHA)

• Phlebotomy certification (CPT)

• Experience in private health assessment, concierge wellness, or high-volume primary care

• Acute, hospital-based, or ICU/HDU experience. Urgent care is also considered, and general practice support

• Experience in tech-enabled practices and comfort with AI-assisted workflows

• Experience mentoring or teaching junior staff, students, or trainees

Paid Time Off & Holidays

Medical, Dental, Vision, and Life Insurance

401(k) Retirement Plan

Commuter Benefits

Wellness Rewards Program

Complimentary full Neko scan for you and eligible family members.