MCQUEEN Client Advisor (EMIRATI)
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Key skills for this role
Role Overview
The Client Advisor acts as a passionate brand ambassador and dedicated team player.
The role delivers memorable luxury shopping experiences, promotes brand loyalty, and owns exclusive client relationships.
The Client Advisor is accountable for meeting KPIs through personalized client experiences and product cross-selling.
Key Skills for This Role
Full Job Posting
About Alexander McQueen
Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992.
The house is known for individuality, subversive strength, raw power, uncompromising quality, and creative vision.
Alexander McQueen joined the Kering Group in 2001 and has been under the creative direction of Seán McGirr since December 2023.
Role Overview
The Client Advisor acts as a passionate brand ambassador and dedicated team player.
The role delivers memorable luxury shopping experiences, promotes brand loyalty, and owns exclusive client relationships.
The Client Advisor is accountable for meeting KPIs through personalized client experiences and product cross-selling.
Key Accountabilities
- Provide exceptional client assistance while demonstrating product knowledge and knowledge of Alexander McQueen history and heritage.
- Identify cross-selling opportunities across store product categories and develop client relationships through CRM and digital tools.
- Participate in clienteling initiatives, discuss fashion and luxury trends, and exceed individual financial targets.
- Work collaboratively, maintain a learning mindset, and contribute to a positive working environment.
- Maintain shopfloor standards and product levels while following grooming, visual merchandising, operational, stock, cash, inventory, logistics, and reporting procedures.
Key Requirements
- Proven experience in a similar fashion retail or customer service role.
- Ability to drive and exceed individual and store KPIs.
- Genuine interest in fashion, luxury products, and industry trends.
- Strong communication, selling, objection-handling, client-centric, and teamwork skills.
- Ability to work in a fast-moving environment, use CRM and digital retail tools, and remain mobile for extended periods.
Schedule
- The source states that the position is full time.
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