Material Handler/Counter Sales

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

Great mentors and on-the-job training

Growth potential with competitive salary, benefits, and profit sharing

A career with a solid, stable company with strong core values

Participation in our pension plan with employer contributions

Work-life balance and flex time

As a Counter Sales & Material Handler, you will play a dual role in supporting both customer-facing sales and warehouse operations. You will be responsible for delivering exceptional customer service at the sales counter while also ensuring accurate and efficient handling of materials in the warehouse. This hybrid position requires strong communication skills, attention to detail, and a proactive approach to both sales and logistics.

Key Responsibilities:

Customer Service & Sales Support:

Assist walk-in customers at the counter with product inquiries, recommendations, and order processing.

Enter, pick, and pack sales orders generated at the counter.

Promote products and drive sales growth through merchandising and customer engagement.

Generate leads for the Outside Account Manager by networking with customers.

Process returns, ensuring compliance with company procedures.

Follow up on backorders and provide accurate delivery timelines to customers

Warehouse & Material Handling:

Pick, pack, and ship customer orders accurately and efficiently.

Receive, verify, and put away incoming vendor shipments and customer returns.

Identify and store special order or damaged materials appropriately.

Load and unload trucks using forklifts and other material handling equipment.

Maintain warehouse cleanliness and safety by removing debris and reporting hazards.

Document shipping discrepancies and initiate freight claims when necessary.

Notify supervisors of inventory discrepancies or damaged materials.

Qualifications

Strong customer service and communication skills.

Ability to operate forklifts and other material handling equipment (certification an asset).

High attention to detail and accuracy in order processing and inventory handling.

Solid computer skills for order entry and inventory management.

Ability to lift and move heavy materials safely.

Knowledge of health and safety regulations in a warehouse environment.

Grade 12 diploma or equivalent; College and/or University degree is an asset

Minimum of 2 years of experience in customer service, counter sales, or a related role

Outstanding customer service and verbal communication skills

Excellent relationship-building skills with customers, vendors, and teammates

Ability to learn and operate applicable software systems for order processing and inventory management

Experience working in a fast-paced, dynamic environment

Intermediate math skills with strong attention to detail and accuracy

Ability to learn and safely operate material handling equipment (forklift certification is an asset)

Strong work ethic and a high standard of integrity

Ability to work well independently and collaboratively in a team setting

Knowledge of health and safety regulations in warehouse and retail environments

Physically capable of lifting and moving heavy materials safely

Critical Thinking Skills