MARKETING & CUSTOMER EXPERIENCE
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
QSales Trading seeks a proactive Customer Support & Marketing Coordinator in Qatar to handle customer inquiries, support sales conversion, coordinate marketing content, and manage social media interactions.
Key Skills for This Role
Responsibilities
- Handle incoming customer calls and inquiries
- Follow up missed calls and customer requests
- Respond to WhatsApp inquiries
- Monitor and reply to Instagram and Facebook comments and direct messages
- Assist customers with product inquiries, order updates, and general support
- Escalate customer issues to the appropriate department and follow up until resolution
- Support inquiry to sale conversion
- Monitor daily customer support activities
- Maintain and manage content calendar
- Coordinate with graphic designers and video editors
- Prepare captions, content briefs, and publishing schedules
- Plan Instagram stories, reels, and feed content
Requirements
- Previous experience in Customer Support, Sales, Marketing Coordination, or a similar role
- Excellent communication skills in English
- Arabic language skills will be an advantage
- Strong organizational and follow up skills
- Ability to multitask and work under deadlines
- Familiarity with WhatsApp, Instagram, Facebook, and online customer service
- Positive attitude and problem solving mindset
- High school or equivalent education
- 2 years of customer support and sales experience (Required)
Full Job Posting
Job Summary
- QSales is looking for a proactive, organized, and customer focused individual to join our team as a Customer Support & Marketing Coordinator. The successful candidate will be responsible for handling customer inquiries, supporting sales conversion, coordinating marketing content, managing social med
Key Responsibilities Customer Support & Sales
- Handle incoming customer calls and inquiries
- Follow up missed calls and customer requests
- Respond to WhatsApp inquiries
- Monitor and reply to Instagram and Facebook comments and direct messages
- Assist customers with product inquiries, order updates, and general support
- Escalate customer issues to the appropriate department and follow up until resolution
- Support inquiry to sale conversion
Customer Support Team Coordination
- Monitor daily customer support activities
- Ensure customer inquiries are handled promptly
- Review response quality and customer communication
- Assist in maintaining customer service standards
Content & Marketing Coordination
- Maintain and manage content calendar
- Coordinate with graphic designers and video editors
- Prepare captions, content briefs, and publishing schedules
- Plan Instagram stories, reels, and feed content
- Ensure content is posted according to schedule
- Maintain a minimum of 2–3 days of ready content at all times
- Prepare simple marketing performance reports
Requirements
- Previous experience in Customer Support, Sales, Marketing Coordination, or a similar role
- Excellent communication skills in English
- Arabic language skills will be an advantage
- Strong organizational and follow up skills
- Ability to multitask and work under deadlines
- Familiarity with WhatsApp, Instagram, Facebook, and online customer service
- Positive attitude and problem solving mindset
Performance Indicators
- Missed Calls Not Returned = 0
- Faster Customer Response Time
- Increased Inquiry to Sale Conversion
- Content Posted According to Schedule
- Minimum 2–3 Days Content Ready at All Times
- Improved Customer Satisfaction
Salary
- Pay: From QAR 2,500.00 per month
How to Apply
- Interested candidates may send their CV to: hr@qsales.qa
- Subject: Customer Support & Marketing Coordinator Application
- Only shortlisted candidates will be contacted.
Additional Information
- Females are Encourage to Apply.
- Arabic Understanding and Speaking will be a Plus.
- Education: High school or equivalent (Required)
- Experience: CUSTOMER SUPPORT AND SALES : 2 years (Required)
- Work Location: In person
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Qsales Trading
Content Creator
Doha, QAT
Qsales Trading is looking for a creative Social Media Manager & Content Creator to manage and grow the brand online. Responsibilities include creating and managing social media content, shooting and editing photos/videos
Customer Support Executive
Doha, QAT
Qsales Trading is looking for a Customer Support Executive to handle after-sales support, customer inquiries, and sales conversion. The role is remote and requires previous customer service experience, strong communicati
Freelance Product Videographer
Doha, QAT
Qsales Trading is hiring a Freelance Product Videographer to create high-converting short-form videos for Instagram Reels, Facebook, TikTok, and WhatsApp. The role involves receiving products and creating engaging videos
Videographer
Doha, QAT
\PART-TIME PHOTOGRAPHER + VIDEO GRAPHER & EDITOR \Job Title:\ Photographer + Video Editor (Part Time – 3 to 5 days/week) \Salary:\ depends upon experience \Location:\ Doha, Qatar (On-site) \Company:\ Qsales Trading \Work