Marketing & Communications Manager - F&B
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Key skills for this role
About the Role
Marriott International seeks a Marketing & Communications Manager to create and execute property-level communications, focusing on Food and Beverage promotions. The role involves managing digital and social media campaigns, public relations, and driving consumer awareness.
Key Skills for This Role
Responsibilities
- Execute annual marketing plan to budget, in consultation with GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams
- Partner with Operations, Food & Beverage and Sales teams to execute promotions and campaigns targeting in house guests
- Act as liaison between marketing department and advertising agency on tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions
- Manage F&B media schedules and verify prompt settlement of accounts
- Partner with property Revenue Management to verify correct offer loading and advertisement targeting
- Execute email marketing and display advertising
- Maintain frequent engagement with Cluster eCommerce manager to verify alignment and communication
- Verify all advertising for the hotel in digital channels is in alignment with brand voice
- Facilitate social media engagement and update content in local digital channels
- Develop and execute promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels
- Engage in proactive online reputation management by surfacing relevant guest comments and responding accordingly
- Develop a comprehensive PR plan per quarter along with agency and execute post sign off from GM
Requirements
- 2 year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred
- OR 4 year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred
Full Job Posting
Job Summary
- The Marketing and Communications Manager is part of an important team that creates and executes property level communications to our customers.
- Under the leadership of the Director of Marketing and Communication, this role promotes on brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel.
- This role helps build direct marketing plans, targeted campaigns, and activated channels to drive consumer awareness and preference, increase market share, and build broader portfolio and brand awareness.
- This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons.
- As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams.
- This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel.
- Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns.
Candidate Profile Education and Experience
- Required: 2 year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred
- OR 4 year bachelor's degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred.
Hotel Marketing and Advertising
- Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams.
- Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in house guests with promotions that drive incremental revenue to the hotel.
- Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns' creative and media plans, particularly for food and beverage promotions.
- Manages F&B media schedules and verifies prompt settlement of accounts.
- Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups
- Executes email marketing, and display advertising.
- Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull through, and 2 way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.
- Verifies all advertising for the hotel in digital channels is in alignment with brand voice.
Social Media Content Management
- Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).
- Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels.
- Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.
Public Relations and Visual Asset Management
- Develops a comprehensive PR plan per quarter along with agency and executes post sign off from GM.
- Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers.
- Manages assigned accounts as per the media account management system.
- Writes and distributes all press releases for property events, promotions, and outlets.
- Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities.
- Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives.
- Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution.
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