Marina Operations Supervisor (Admin) at Town of Dillon — Dillon, USA | Base Career

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Accepting applications until 9/16/2026 GENERAL SUMMARY: The Marina Operations Supervisor is a key member of the marina team, providing support to the Operations Managers in the administrative offices, rental, retail, sailing, and service.

They must possess strong and enthusiastic leadership qualities and be able to assist in and delegate responsibilities to marina office staff as needed.

This individual must possess a high level of knowledge of all the marina products, services, and software, and be able to communicate them to employees and marina customers in a helpful and friendly manner.

PRINCIPLE DUTIES:

Provide assistance to Operations Manager with daily office, retail and rental responsibilities.
Provide supervision of staff in the absence of Marina Operations Manager.
Prompt attendance at work is an essential function of this position.
Perform A/P entry into QuickBooks and submit documentation to Town.
Perform A/R collections & accurate payment processing.
Assist with schedule changes.
Gift certificate creation and tracking.
Electronic filing of customer files, insurance, retail invoices, etc.
Provide assistance with the Marina monthly newsletter.
Collect and maintain current customer account data to include boat insurance and registration renewals, address and email updates and current invoicing amounts, and wait list positions.
Daily Errands- Bank runs, Post office, Town of Dillon, etc.
Heavy phone use- Provide accurate information; take boat, slip and tour reservations- Excellent phone etiquette required.
Possess and convey advanced knowledge of all marina rates to include boat rentals and tours, sailing school, dry storage, slips, wait lists, service, retail, etc.
Possess advanced knowledge of work order procedures and service rates and provide assistance to customers throughout the process.
Supervise and assist in the opening and closing procedures for marina store.
Supervise and assist in the daily reconciliation of Point-of-Sale stations and perform bank deposits.
Perform ongoing parts and retail inventory control, including check-in, pricing, stocking, and selling of all parts and retail merchandise. Assists the Operations Manager in maintaining an inventory of parts, accessories, materials, and tools for re-occurring service requirements. Special order other items as needed from suppliers. Analyze data to anticipate future needs.

High school diploma or GED required. Some college education or trade school related courses preferred.
Exceptional customer service skills required.
Ability to communicate with team via a two-way radio professionally.
Previous supervisory experience required. Previous management experience preferred.
High proficiency in the Microsoft Office suite, FareHarbor, Scribble Software, and QuickBooks required.
Pleasant personality with an ability to work with all types of people required.
Point of Sale, superior cash handling and organizational skills required.
Strong problem-solving skills required.
Experience in all social media platforms preferred.
Ability to work independently and with a team to accomplish set goals.
Ability to communicate in a professional, courteous, and timely manner both verbally and written when dealing with Town of Dillon Employees, citizens, customers, and vendors.
Knowledge of standard safety precautions both on and off the water.
Current Red Cross CPR/AED certified- training preferred.
Ability to speak and understand the English language proficiently.
Local sailing knowledge preferred.
Must be a strong swimmer.
Good working knowledge of both powerboat and sailboat operations.
Experience in marina operations.
Must possess strong problem-solving skills and an ability to adapt to changing marina needs due to weather.
Provide support to all marina departments as needed and as assigned by marina management.
Knowledge of general boat handling, mooring, and docking practices applicable to the operation is preferred.
Must be at least 21 years of age.
Must be comfortable with heights.
Sewing experience preferred. PHYSICAL REQUIREMENTS/WORKING CONDITIONS: Must be able to work with a computer at a desk full-time. Must be able to work outside in all weather conditions. Exposure to sun, heat, cold, dust, precipitation, fuel, grease and other conditions and chemicals commonly found in a marina environment. Must be capable of operating a variety of equipment, hand tools, power tools and large vehicles. Must be capable of safely maneuvering all vehicles and equipment. The work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works outside in all weather conditions. The employee may work near moving mechanical parts and is frequently exposed to wet and/or humid conditions. The employee is occasionally exposed to fumes or airborne particles, toxic, or caustic chemicals, and may experience the risk of electrical shock. The noise level in the work environment is usually moderate in the office, and moderate to loud while working outside. Hand-eye coordination is necessary to operate a computer, various pieces of office equipment, tools, and vehicles. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The employee frequently is required to stand and talk or hear. The employee is occasionally required to walk, sit; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Marina Operations Supervisor (Admin)

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