Manufacturing Reliability Engineer (Austin, TX; 50% travel to Milwaukee, WI)

What we’re doing isn’t easy, but nothing worth doing ever is.

Diligent builds helpful robots that work safely and autonomously in real world environments.

We move quickly, solve messy problems, and care deeply about reliability at scale.

We’re hiring a Manufacturing Reliability Engineer to own production test for our robots at our contract manufacturer: you’ll design and run robust end-to-end test protocols, provision fleets of robots for production, and own the KPIs that define production quality.

This role is based in Austin, TX.

However, the position will require 50% travel to the Milwaukee, WI area and requires close collaboration across software, hardware, operations, and product engineering teams.

• End-to-end test process ownership. Create, validate, and maintain production test protocols and gating criteria from incoming inspection through final test and shipment.
• Provisioning of bots. Design and operate provisioning flows (imaging, firmware deployment, configuration, validation) and the tooling/fixtures needed to provision and handoff robots for production.
• KPIs and continuous improvement. Own key production metrics — First Pass Yield (FPY), cycle time, and test coverage — and drive continuous improvements to meet throughput and quality targets.
• Test automation & infrastructure. Architect, implement, and maintain automated test frameworks, harnesses, and test rigs used at the CM site. Ensure tests are stable, fast, and provide actionable failure data.
• Cross-functional escalation & RCA. Lead root-cause analysis for field and production failures; coordinate corrective actions with design, firmware, and CM engineering to close quality loops.
• On-site production leadership. Be the onsite technical authority at the contract manufacturer: train operators, debug failures on the line, and continuously refine processes with CM partners.

• Improved FPY and reduced rework rates across production builds.