Manager, Worldwide Support

Hungry, Humble, Honest, with Heart.

Are you a dynamic leader with a strong technical support background, exceptional communication skills, and a proven ability to drive results through effective team management?

If so, you will thrive in the Manager, Worldwide Support role at Nutanix, where you’ll lead a passionate team of System Reliability Engineers in a collaborative and innovative environment, contributing to cutting-edge solutions while enhancing customer satisfaction in a growth-oriented company.

About the Team

The successful candidate will join the System Reliability Engineers (SRE) team at Nutanix, a dynamic group of 300 passionate individuals located across various regions.

This team embodies a culture that values being hungry, humble, and honest, fostering an environment of collaboration, innovation, and continuous improvement.

With a mission to provide exceptional assistance to customers and partners, the SRE team is dedicated to resolving technical issues and enhancing overall customer satisfaction.

You will report to the Director of Worldwide Support, who is known for their supportive leadership style and commitment to fostering team growth and development.

The work setup for this role is hybrid, requiring the hire to be on-site in the office five days a week.

This arrangement facilitates real-time collaboration and effective communication within the team and across the organization.

There are no travel requirements for this position, allowing the hired candidate to focus entirely on their responsibilities and maintain a healthy work-life balance without the added stress of frequent travel.

• Lead and manage a team of System Reliability Engineers (SREs) to ensure high-quality technical support.
• Establish staff schedules to optimize support availability and response time.
• Conduct regular team meetings and performance evaluations to foster team development.