Manager, Water

Helping clients to understand their customers holistically, and how those that are most in need can be supported

Work with clients on their major strategic transformation programmes to improve their customer, debt, billing and revenue outcomes through senior strategic advice and thought leadership, data-driven diagnosis, process and journey improvement.

Support or lead benchmarking and performance reviews, helping clients understand how they compare to peers and where to prioritise action.

Take a leading role in customer and operational transformation programmes, supporting planning, governance, risk management and senior stakeholder engagement.

Develop and apply analytical insight, including segmentation, forecasting and KPI reporting, to support better decisions and track impact.

Work alongside technology and system change, helping ensure business requirements are clear and operational outcomes are delivered.

Contribute to business development, including proposals, client conversations, thought leadership or reusable assets in Water Retail and Customer Value Assurance.

You will take on responsibility in line with your experience: as a Consultant, owning defined analysis and deliverables, with accountability for quality and detail as a Senior Consultant, owning end‑to‑end workstreams and managing day‑to‑day client delivery as a Manager or Senior Manager, leading workstreams or engagements, managing teams, and taking accountability for outcomes, quality and client relationships

as a Consultant, owning defined analysis and deliverables, with accountability for quality and detail

as a Senior Consultant, owning end‑to‑end workstreams and managing day‑to‑day client delivery

as a Manager or Senior Manager, leading workstreams or engagements, managing teams, and taking accountability for outcomes, quality and client relationships

You’ve contributed to, or led parts of, customer or operational transformation programmes, with exposure to planning, governance, risk management and delivery tracking.

Experience working alongside billing, customer relationship management or collections system change, and understand how systems and operations interact.

You’ve contributed to proposals, pitches or internal proposition development, helping articulate client problems, solution approaches and value.

You will have experience developing others through informal coaching, review or line management (expected at Manager and Senior Manager level).

We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.

We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.

We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.

All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.

For UK & EU

Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice , to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at privacy@baringa.com

For the USA

Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC) , to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access to or correction of your personal information. For further details, please contact privacy@baringa.com

For Australia & Singapore

Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC) , to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore’s Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at privacy@baringa.com