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Manager, Training Demand Response
Capital Metropolitan Transportation Authority
Austin, USA
Onsite
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Who We'Re Looking For
The Manager, Training Demand Response reports to the Director, Eligibility, Training, & Customer Management and is responsible for development, coordination, and oversight of all Demand Response training programs including but not limited to internal staff along with contracted bus operator, field supervisor and dispatcher training programs. This position will utilize adult learning theory techniques to drive company standards for providing Demand Response operations, customer service, and regulations adherence. In collaboration with department leadership, reviews stakeholder feedback, key performance indicators, incident data, and other inputs to identify areas where further training is needed. Makes creative use of methods and materials to ensure training is absorbed and applied by all Demand Response stakeholders.
About Capital Metropolitan Transportation Authority
Public Transit673 employeesFounded 1985
Public regional transit agency serving Austin and Central Texas through buses, commuter rail, paratransit, shuttles, and bikeshare.
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