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Manager, Terminal Operations
Southern Rail Link
New Westminster, CAN
Full-time
Senior
Onsite
Discovered Yesterday
Free
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Responsibilities
- Accountable for safety, service, productivity and operational performance within assigned areas of responsibility.
- Develop and execute service plans that meet customer requirements while optimizing terminal and interchange performance.
- Lead the safe and efficient execution of railway operations through the direction, coaching and development of Operations Supervisors.
- Coach, mentor and develop Operations Supervisors and operating employees to support employee engagement, performance improvement and succession planning.
- Conduct performance evaluations and support career development activities for direct reports.
- Collaborate with Operations Management and internal stakeholders to coordinate resources, resolve operational challenges and support service delivery objectives.
- Accountable for workforce planning, resource allocation, crew and asset utilization, to meet service requirements and operational demands.
- Monitor terminal and interchange performance, identifying and resolving operational constraints that impact on service, efficiency, and network fluidity.
- Establish and maintain strong working relationships with Class I railway partners to support service execution, terminal fluidity and operational performance.
- Deliver results against service, safety, productivity and operational performance KPIs established by the organization.
- Support departmental initiatives and perform other duties as assigned.
- Attend railway accidents and incidents within assigned areas and conduct or participate in investigations, including root cause analysis, corrective action recommendations and operational recovery planning to support the safe resumption of service.
- Participate in the on-call rotation, providing leadership during operational incidents, service disruptions, and emergency response activities.
- Day, afternoon, night, weekend, and holiday work may be required to support a 24/7 railway operation.
Qualifications
- Post-secondary degree or diploma in business or operations is an asset OR an equivalent combination of education and experience will be considered.
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