Manager, Technical Services

Lead the Technical Services organization, including Technical Services Specialists and Service Operations.

Establish departmental objectives, KPIs, budgets, and resource plans aligned with business and customer priorities.

Drive continuous improvement initiatives that improve responsiveness, first-time fix rates, and service efficiency.

Build organizational capability through recruitment, succession planning, technical training, and employee development.

Own customer technical support performance, executive escalations, and strategic customer support reviews.

Partner with Engineering and Quality to drive root cause analysis, corrective actions, and product reliability improvements.

Collaborate with Product Management to provide Voice of Customer feedback and ensure support readiness for new product introductions.

Build strong relationships with customers, international service partners, and internal stakeholders to improve the overall customer experience.

Provide leadership and oversight for Service Operations and Service Center performance.

Ensure seamless coordination between Technical Services and Service Operations to deliver end-to-end customer issue resolution.

Improve repair quality, turnaround time, warranty performance, and operational effectiveness.

Develop scalable service capabilities that support future growth and global customer requirements.

Bachelor's degree in Engineering or a related technical discipline; equivalent technical experience will be considered.

8–10 years of experience leading technical support, field service, applications engineering, or product support teams supporting complex engineered products.

Demonstrated success leading technical teams, resolving complex customer issues, and collaborating across Engineering, Product Management, Quality, and Operations.

Strong communication, leadership, and customer relationship skills with the ability to travel internationally (20–30%).

Preferred

Experience supporting RF, microwave, high-voltage, medical imaging, aerospace, defense, or similarly complex technologies.

Experience supporting global customers and international service partners.

Experience developing technical organizations that combine remote diagnostics with field commissioning and repair capabilities.

Experience supporting new product introduction and lifecycle product support.

Must be able to meet CGP requirements

We value the unique and diverse skills, qualities, and backgrounds that each employee brings to CPI, and we respect each employee as an integral member of our growing team. CPI is committed to providing equal employment opportunities for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their own unique capabilities, experiences, and perspectives to the organization. It is this variety that adds value to our teams, as well as to our stakeholders. We welcome and encourage applicants to reach their full potential with us.

CPI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability or other applicable legally protected characteristics.