Manager, Technical Services

What You Bring:

• Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
• Experience in a technical, customer-facing role within a SaaS, digital marketing, or technology-driven environment, including people leadership responsibilities.
• Familiarity with affiliate marketing or the broader digital marketing ecosystem is strongly preferred.
• Strong hands-on technical background, with experience supporting and troubleshooting client integrations on SaaS platforms.
• Proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related systems.
• Demonstrated ability to analyze logs, data, and system behavior to diagnose and resolve complex issues.
• Experience leading teams in fast-paced, high-volume support or technical services environments.
• Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in a calm, professional, and solution-oriented manner.
• A proactive, ownership-driven mindset, with the ability to anticipate problems, drive improvements, and lead through ambiguity.
• Strong organizational and prioritization skills, with attention to detail and a focus on execution and outcomes.
• Salary Range: $110,000 - $135,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.
• Benefits and Perks:
• At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.
• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.