Manager, Technical Services

• Support Operations in troubleshooting formulation-related manufacturing issues and lead structured investigations into process deviations, yield losses, physical instability, or compounding challenges.
• Partner with Engineering and Operations to define equipment and process requirements needed to manufacture ophthalmic formulations effectively and compliantly.
• Provide technical leadership in root cause analysis, CAPA development, and change management associated with formulation or process changes.

• Work closely with Validation and PMO teams to align project priorities, technical transfer activities, and validation deliverables.
• Support validation strategies and technical assessments for formulation, process, cleaning, and related manufacturing changes, ensuring GMP and regulatory compliance.
• Collaborate with Quality Operations tomaintaincompliance and ensure technical decisions are properly documented and justified.

• Represent Technical Services in interactions with customers and brand partners, ensuring technical expectations are aligned with site capabilities and compliance requirements.
• Evaluate supplier-initiated changes in components or materials for impact on formulation performance, product quality, and validation requirements.
• Evaluate supplier-initiated changes in components or materials for impact on formulation performance, product quality, and validation requirements.
• Support innovative growth opportunities in ophthalmic products, including development of tailored manufacturing processes for new opportunities within the Clear Eyes portfolio and related ophthalmic programs.
• Team Leadership Lead and develop Technical Services team members, including Technical Specialists and Project Managers, in achieving annual goals and technical project deliverables. Build departmentobjectivesand budgets aligned with site goals and strategic direction. Lead and drive the department QMS KPIs, ensuring CAPAs, CCs, Deviations and Temporary Change Controls are completed on time. Mentor team members in formulation science, technical writing, problem solving, and cross-functional project execution.
• Lead and develop Technical Services team members, including Technical Specialists and Project Managers, in achieving annual goals and technical project deliverables.
• Build departmentobjectivesand budgets aligned with site goals and strategic direction.
• Lead and drive the department QMS KPIs, ensuring CAPAs, CCs, Deviations and Temporary Change Controls are completed on time.
• Mentor team members in formulation science, technical writing, problem solving, and cross-functional project execution.
• Qualifications and Requirements: Post secondary degree in Science, Engineering, or a related field. A minimum of 7 years’ experience in a manufacturing environment and proven project management skills Thoroughly familiar with PM concepts and processes. Professional designation, PMP, is valued. Excellent organizational and time management skills Ability to work collaboratively within a team environment. Knowledge of pharmaceutical GMPs Strong oral and written communication skills, including listening skills.

in technical writing, statistical analysis, root cause analysis and problem-solving techniques.

Proficiency with MS Office (Word, Excel, Project, PowerPoint)

• Post secondary degree in Science, Engineering, or a related field.
• A minimum of 7 years’ experience in a manufacturing environment and proven project management skills
• Thoroughly familiar with PM concepts and processes. Professional designation, PMP, is valued.
• Excellent organizational and time management skills
• Ability to work collaboratively within a team environment.
• Knowledge of pharmaceutical GMPs
• Strong oral and written communication skills, including listening skills.
• Experience in technical writing, statistical analysis, root cause analysis and problem-solving techniques.
• Proficiency with MS Office (Word, Excel, Project, PowerPoint)

$110,000.00 - CA$135,000.00 per year

• Company events
• Company pension
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

This posting is for an existing vacancy.

Pillar5 Pharma does not use AI at any stage of the recruitment or hiring process.

Pillar5 Pharma is committed to diversity, inclusion, and equal opportunity in the workplace.

Accommodations are available upon request throughout the recruitment and selection process