Manager, Technical Account Management

Significant experience in Customer Success, Technical Account Management, or a similar post-sales SaaS function, including experience managing high-performing customer-facing teams.

supporting mid-market and enterprise customers in a B2B SaaS environment where retention, adoption, expansion, and executive stakeholder management matter.

Proven ability to coach teams through onboarding, value realization, renewal strategy, risk mitigation, and growth opportunities across a portfolio of accounts.

Strong operational judgment, including comfort using health scores, adoption data, renewal timelines, and account signals to prioritize work and improve outcomes.

Strong leadership, communication, and cross-functional collaboration skills, with the ability to influence both senior internal stakeholders and customer decision-makers.

Clear ownership mindset, strong prioritization habits, and the ability to operate effectively in a fast-moving environment with shifting priorities.

Ability to turn ambiguity into action by creating structure, reinforcing accountability, and helping teams execute consistently at scale.

Demonstrated ability to integrate AI tooling into team workflows to improve speed, coverage, and customer outcomes.

Willingness to actively contribute expertise toward building scalable AI-driven processes, not just consume existing tools.

Experience with work management, collaboration, CRM, customer success, or workflow platforms where product adoption and change management are central to customer value.

using tools such as Gainsight, Salesforce, or similar systems to manage account health, renewal planning, forecasting, and customer insights.

building or scaling post-sales processes, playbooks, or team operating models in a high-growth environment.

Comfort leading executive business reviews, cross-functional account strategy conversations, and customer recovery plans for at-risk accounts.

building or deploying AI agents, automated playbooks, or intelligent workflow systems that reduce manual effort and improve customer coverage at scale.

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