successfactors
Manager, Tech Support
Standard Chartered
Chennai, IND
Full-time
Mid
Onsite
Discovered 1 weeks ago
JavaSpring BootAPISQLKONGADO
Free
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Role Overview
• This role is critical for managing the Production Engineering activities of the S2B Security application. Currently, only one resource is available on shift, which poses a significant operational risk for supporting a BC-4 critical application. • Therefore, a replacement resource is required to ensure effective management of Incident Management activities, Change Management processes, RFIs raised by Audit teams, Shift Rota planning and coverage management, Day-to-day BAU support and operational stability
Key Skills for This Role
JavaSpring BootAPISQLKONGADO
Full Job Posting
Job Summary
• This role is critical for managing the Production Engineering activities of the S2B Security application. Currently, only one resource is available on shift, which poses a significant operational risk for supporting a BC-4 critical application. • Therefore, a replacement resource is required to ensure effective management of Incident Management activities, Change Management processes, RFIs raised by Audit teams, Shift Rota planning and coverage management, Day-to-day BAU support and operational stability
Key Responsibilities
- This resource is required to ensure effective management of Incident Management activities, Change Management processes, RFIs raised by Audit teams, Shift Rota planning and coverage management, Day-to-day BAU support and operational stability
Must-have Skills
- Java • Spring Boot • API Other Skills • SQL • Service now • KONG • ADO
Qualifications
- Strong development experience with the ability to troubleshoot and resolve client issues within agreed SLA timelines. • Willingness to work in shifts as required for production support. • Proven experience in managing business-critical applications. • Experience supporting a high volume of clients in a production environment.
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