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Manager, Systems Engineering (Point-of-Sale)
Disney
Florida, USA
Full-time
Senior · 8+ years experience
Hybrid
USD 148300-198800 yearly / year
Discovered 3 days ago
Point-of-Sale (POS)Kitchen Display Systems (KDS)MyPPMAndroidWindowsiOS
Free
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Point-of-Sale (POS)Kitchen Display Systems (KDS)MyPPM
Role Overview
We're hiring a POS Technology Manager to own point-of-sale (POS), Kitchen Display Systems (KDS), and mobile ordering across hundreds of retail and dining locations; places where uptime isn't just an SLA, it's part of the guest experience. This role suits someone who connects the dots: an incident pattern here, a hardware refresh there, a vendor SLA that ties it all together. You'll need real curiosity too, since this stack never sits still.
Key Skills for This Role
Point-of-Sale (POS)Kitchen Display Systems (KDS)MyPPMAndroidWindowsiOS
Full Job Posting
About The Role & Team
We're hiring a POS Technology Manager to own point-of-sale (POS), Kitchen Display Systems (KDS), and mobile ordering across hundreds of retail and dining locations; places where uptime isn't just an SLA, it's part of the guest experience. This role suits someone who connects the dots: an incident pattern here, a hardware refresh there, a vendor SLA that ties it all together. You'll need real curiosity too, since this stack never sits still.
What You'll Do
Lead and grow a team of systems engineers — hire, develop, set on-call coverage, and build a culture that looks for patterns in incidents, not just closes tickets.
Own reliability across POS, KDS, and mobile ordering — hardware and software — driving troubleshooting and root-cause fixes
Manage budgets and billing in MyPPM, and support forecasting and accruals
Lead rollouts, upgrades, and new location openings, and manage vendor relationships
Own the hardware lifecycle — deployment, refresh, retirement, ruggedization, and security patching across our Android/Windows/iOS fleet via SOTI
Own disaster recovery across all platforms, including drills and leading recovery when something breaks
Manage key vendors — our L2/L3 support partner and hardware break-fix team — on SLAs and performance
Be the go-to for PCI-DSS/SOC audits and security incident response
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