Manager, System and Platform Operations

What you’ll do: Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future.

Adopt a “Measure Everything” approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc.

Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of serious incidents and events including communications with customers and wider stakeholders.

Provide insight and expertise on how customers will perceive the changes or impacts to customers to drive customer organization change management and communication.

Empower the Delivery teams to release new products, features, updates and fixes quickly, while ensuring Platforms remain reliable and stable.

Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability.

Identify the capabilities needed to meet the current and emerging business needs of a significant function.

As subject matter expert on the team, maintain understanding of current technology, database management, reliability practices, and future trends through ongoing education, conference attendance and industry press.

Who You Are: At least 5 years of experience of hands-on experience in Site Reliability focused positions.

Strong knowledge of containerization technologies (Docker, Kubernetes).

with infrastructure as code (Terraform).

Solid understanding of networking, security, and system architecture.

Proficient in scripting languages (Java, Golang, Python, Bash, or similar).

with monitoring and observability tools (DataDog, Prometheus, Grafana). Knowledge of database management systems (PostgreSQL, Bigtable). Understanding of API and microservices architecture. Strong people leadership skills with at least a year in leading and driving high-performance technical teams Operations teams within enterprise environments with knowledge of DevOps, ITIL, Cloud Services, IT Infrastructure and Operations supporting and maintaining production and development environments and building cloud services that are secure, reliable, scalable and observable Experience with establishing Service Delivery strategies that align to new ways of work methods, including Agile.

of establishing and delivering IT support services in a high availability (HA) environment such as 24/7 operations.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information When You Join Us, We’ll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem.

For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual.

And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.

We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements.

Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words.

They're how we show up every day.

People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.

Collaboration: We work together, support one another, and collectively achieve goals.

Growth: There are endless opportunities for growth through learning, development and career advancement.

Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.

Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly.

If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief.

We are committed to providing reasonable adjustments for candidates in our application process. #LI-JD1