ashby
Manager, Solution Configuration (India)
SavvyMoney
Remote, IND
Full-time
Senior · 7+ years experience
Remote
Discovered 1 weeks ago
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Position Requirements -
- People Management
- Lead, coach, and develop a large configuration team that completes high-volume, technically complex work for multiple partner implementations at the same time
- Build and maintain a capacity model that shows how much work the team can complete in a given period
- Use the capacity model to forecast when the team is over-allocated, and raise it before due dates are missed
- Assign and balance work across the team based on skill level, task complexity, and partner priority
- Onboard new team members using a documented training plan with clear steps to independent work
- Set clear performance expectations, hold regular one on one meetings, and report team gaps and development needs to leadership
Schedule and Delivery Management
- Own configuration timelines and due dates for all active implementations, and keep them accurate when scope or sequence changes
- Identify delays, dependencies, and risks early, take action to reduce them, and escalate with a recommended solution
- Track and report metrics such as cycle time, throughput, rework, and on-time completion, and use them to improve results
- Work with Implementation Managers, Engineering, and Product to sequence work and remove blockers before they affect partner go-live dates
Process Excellence
Define, document, and improve the configuration process, including intake, prioritization, peer review, validation, and handoff
Confirm the team follows the documented process, and identify where process needs to be improved
Standardize repeatable work using templates, checklists, and automation to reduce errors and manual effort
Facilitate retrospectives, and turn the findings into documented process changes
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