Manager, Software Project Management

• Own the Software Project Management portfolio across all active customer implementations.
• Balance project assignments, workloads, and resource capacity across the department.
• Monitor portfolio health, identifying schedule conflicts, staffing constraints, and project risks.
• Review project financial performance, forecasts, margins, and resource utilization.
• Establish department KPIs and metrics for schedule adherence, budget performance, customer satisfaction, quality, and resource efficiency.
• Create executive dashboards and portfolio reports for leadership.
• Utilize Microsoft Project Web App and other project management tools to analyze project health, resource allocation, and delivery performance.
• Identify portfolio risks and develop mitigation strategies.

• Ensure Software Project Managers thoroughly understand project scopes, requirements, RFQs, proposals, contracts, and cost estimates.
• Oversee development of software implementation schedules and milestone planning.
• Ensure consistent execution of Software Development Lifecycle (SDLC) processes across all projects.
• Provide executive oversight for: Business Requirements Documents (BRDs) UML documentation Hardware and network planning Internal QA Conference Room Pilot (CRP) Factory Acceptance Testing (FAT) Site Commissioning User Acceptance Testing (UAT) Go-Live Support Project Closeout Monitor project risks, issues, scope changes, and customer escalations. Ensure successful customer acceptance and transition to support organizations. Serve as executive escalation point for high-priority customer issues

• UML documentation
• Hardware and network planning
• Internal QA

• Site Commissioning

• Go-Live Support
• Project Closeout
• Monitor project risks, issues, scope changes, and customer escalations.
• Ensure successful customer acceptance and transition to support organizations.
• Serve as executive escalation point for high-priority customer issues

• Build and maintain executive-level customer relationships.
• Participate in project kickoff meetings and executive business reviews.
• Support contract reviews, change management, and commercial discussions.
• Assist project teams with customer negotiations and expectation management.
• Ensure consistent communication with customers regarding project status, risks, budgets, and delivery schedules.
• Partner with Sales during project transitions from award to execution.
• Promote solutions that balance customer success, business objectives, and operational efficiency.

• Develop, implement, and improve Software Project Management methodologies, standards, templates, and best practices.
• Standardize project documentation, reporting, risk management, and governance processes.
• Improve project execution through lessons learned and continuous improvement initiatives.
• Support roadmap planning for project management processes and software implementation methodologies.
• Ensure compliance with company quality standards and implementation guidelines.
• Collaborate with Corporate Services regarding project setup, billing, invoicing, forecasting, and customer acceptance.
• Review subcontractor RFQs and implementation plans for completeness and quality.

• Provide oversight of software project budgets, forecasts, revenue recognition, and profitability.
• Review change requests and ensure appropriate financial controls.
• Analyze department financial performance and recommend corrective actions when necessary.
• Support annual budgeting and resource planning activities.
• Monitor utilization and staffing efficiency across the Software Project Management organization.
• Bachelor's degree in Software Engineering, Computer Science, Computer Engineering, Industrial Engineering, Project Management, or related field, or equivalent experience.
• 12+ years of software project management experience.
• 5+ years of people leadership or management experience.
• Proven experience managing multiple Project Managers and enterprise customer implementations.
• Experience leading software delivery within warehouse automation, material handling, logistics, or industrial automation environments.
• Demonstrated success managing large-scale automation projects involving software, controls, robotics, PLCs, conveyors, and ASRS technologies.
• Must be able to speak, read and understand the English language

Comprehensive knowledge of:

• Supply Chain and Distribution Operations
• Automated Storage and Retrieval Systems (ASRS)
• Conveyor Systems
• PLC communications
• Database, server, and network infrastructure

• Agile and Waterfall methodologies

• Jira, Azure DevOps, or Team Foundation Server
• Microsoft SharePoint
• Microsoft Visio

• Strategic leadership and organizational planning
• Portfolio and program management
• Financial and budget management
• Executive communication and presentation skills
• Customer relationship management
• Resource planning and capacity management
• Risk management and mitigation
• Conflict resolution and negotiation
• Organizational change management
• Process improvement
• Coaching and employee development
• Cross-functional leadership
• Decision-making under pressure
• Strong analytical and problem-solving skills

• Up to 30% travel based on project portfolio and customer needs.
• Travel may include customer kickoff meetings, Conference Room Pilots, Factory Acceptance Testing, User Acceptance Testing, executive customer meetings, and Go-Live support.

• Many great benefits to include Health/Vision/Dental/401k with match/Pet Insurance
• FSA/HSA

If you need assistance applying to an open position online, please email HR-ILUS@daifukuna.com