Manager, Software Engineering (Service Cloud)

You bring strong hands-on Salesforce engineering knowledge across Apex, LWC, Flows and platform automation

You bring experience working with Data Cloud, including customer profile unification, identity resolution, segmentation, activation, and integration across Salesforce clouds (Service, Experience, Loyalty, Commerce)

You possess familiarity with Agentforce, including AI-assisted service experiences, agent actions, grounding, prompt design, data access and governance considerations

You possess experience leveraging Data Cloud as a foundation for AI and Agentforce use cases, ensuring agents can access the right customer, transaction, loyalty, service, and engagement data in a governed and secure way

You possess the ability to partner with Enterprise Architecture and translate higher-level solution direction into practical, executable engineering designs

You are excited to share learnings, insights, and best practices with other engineering managers to foster a culture of collective improvement and driving operational excellence

You proactively identify bottlenecks within the team’s processes and implement improvements to enhance efficiency

You possess a deep knowledge of the limitations and capabilities of the Salesforce platform, enabling you to make informed, strategic decisions about the suitability of solutions for various business challenges

You have great communication, problem solving, and documentation skills

You thrive in guiding the team through ambiguity and change maintaining focus on iterative progress and clear objectives

Your passion for your work is paralleled by your passion for getting outside and living it

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).

Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.

Time & Flexibilit y - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).

Family support - Parental leave top-up and a nesting period for new parents.

Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events) , Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.