Manager, Software Engineering — Customer Files Orchestration

Role Overview

Technical Leadership

• Own the customer file orchestration service and balance new capability delivery with reliability.
• Lead API-first execution with versioned contracts, clear ownership, documentation, change management, and independent deployability.
• Guide decisions on consistency, delivery guarantees, crash recovery, asynchronous state transitions, and service boundaries.
• Own fair queuing, rate limiting, backpressure, circuit breaking, dead-letter handling, and autoscaling.
• Ensure the team designs, builds, tests, deploys, scales, and operates its services, including on-call, incident response, and SLOs.
• Partner with platform and client application teams to deliver orchestration capabilities.

Team Management

• Hire, onboard, develop, and manage the Files Orchestration engineering team.
• Build a stable team with clear ownership, durable operating practices, and responsibility from code through production support.
• Translate technical scale and orchestration trade-offs for product managers and business leaders.
• Establish team rhythms for roadmaps, stand-ups, demos, retrospectives, and support rotations.
• Negotiate capacity and roadmaps across teams to reach sound technical decisions.

Strategic Delivery

• Define engineering processes covering design, code review, testing, instrumentation, support, and reliability.
• Establish service health benchmarks for throughput, time-to-available, failure and retry rates, tenant fairness, and API SLOs.
• Sequence foundational infrastructure work against product deadlines and make technical trade-offs visible to leadership.
• Align the roadmap with CoCounsel priorities and adjacent engineering teams.

Required Qualifications

• A bachelor's or master's degree in computer science, engineering, or a related field.
• At least 8 years of software engineering experience, including at least 3 years managing engineers.
• Direct experience hiring, coaching, and managing engineering performance.
• Production experience designing and operating large-scale enterprise orchestration systems across service boundaries.
• Extensive AWS and production Python experience, including Python concurrency and asyncio.
• Experience with containerized workloads on Kubernetes, including scaling behavior and resource limits.
• Deep understanding of consistency models, delivery guarantees, idempotency, queues, fair queuing, rate limiting, and backpressure.
• Experience owning production services end-to-end and advanced knowledge of distributed systems, cloud infrastructure, observability, and SDLC practices.
• Excellent communication and alignment skills across engineering, product, architecture, and external teams.

Preferred Qualifications

• Experience with document extraction, OCR, format handling, large files, or third-party document management systems.
• Familiarity with Team Topologies terminology and organizational patterns.
• Experience with Kafka, MSK, SQS, event-driven autoscaling, Temporal, Step Functions, or similar technologies.
• Experience with retrieval, embedding, or indexing pipelines supporting LLM or agentic applications.
• Prior exposure to the legal industry.

Workplace

• The role uses a flexible hybrid work model for office-based roles.

Compensation

• The Ontario, Canada base compensation range is CAD 140,600 to CAD 190,600.
• The role may also be eligible for an annual bonus based on enterprise and individual performance.