Manager, Software Development & Engineering - SRE

Role Description

Required Qualifications

• ​ ​ • 6–8 years of experience in Site Reliability Engineering, Production Support, DevOps, or Systems Engineering supporting highly available, client-facing enterprise applications. • Strong understanding of SRE principles, including reliability, scalability, resiliency, observability, automation, toil reduction, and operational excellence. • Hands-on experience with incident management, problem management, change management, root cause analysis, post-incident reviews, and continuous service improvement practices. • Experience defining, measuring, and improving SLIs, SLOs, SLAs, KPIs, availability, performance, and reliability metrics for production systems. • Working knowledge of observability and monitoring platforms such as Splunk, Datadog, Grafana Cloud, OpenTelemetry, ThousandEyes, or similar tools, including dashboards, alerting, logs, metrics, and traces. • Proficiency with one or more programming or scripting languages such as Python, PowerShell, C#, Java, JavaScript, Bash, or Shell to automate operational tasks and support troubleshooting. • Experience with CI/CD and engineering collaboration tools such as GitHub, Bitbucket, Bamboo, Atlassian products • Experience supporting applications hosted on cloud or platform environments such as PCF, AWS, GCP, Azure, Kubernetes, or container-based platforms. • Working knowledge of relational and non-relational databases such as SQL Server, PostgreSQL, MongoDB, or similar technologies, including query execution, scripting, and production support. • Strong troubleshooting skills across applications, infrastructure, integrations, end-user workflows, and distributed systems, with the ability to diagnose complex production issues. • Deep understanding of incident life cycle and strong background in incident and problem manage • Strong written and verbal communication skills, with the ability to clearly explain technical issues, risks, workarounds, and resolution plans to technical and non-technical stakeholders. • Ability to participate in rotational on-call support, respond to production incidents, and drive timely restoration of service while maintaining clear stakeholder communication. • Experience working in a regulated enterprise environment, preferably financial services, with a focus on secure, compliant, and reliable technology operations. • Experience working in a regulated enterprise environment, preferably financial services, with a focus on secure, compliant, and reliable technology operations. • Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience. ​