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Manager, Site Reliability Engineering
Palo Alto Networks
Santa Clara, USA
Manager · 10+ years experience
Discovered 2 weeks ago
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Key Responsibilities
Lead, mentor, and develop a team of Site Reliability/Production Engineers, providing technical direction, coaching, and career development.
Own the reliability, availability, and operational health of critical Cortex services and infrastructure.
Drive improvements in monitoring, alerting, incident management, and observability to identify and resolve issues before they impact customers.
Lead major production incidents, ensure effective root cause analysis, and drive corrective and preventive actions.
Partner with Engineering teams to improve service architecture, production readiness, scalability, and operability.
Drive automation and self-healing solutions to reduce operational toil and improve engineering efficiency.
Establish clear priorities, operational processes, and measurable reliability goals for the team.
Collaborate with Production Engineering teams across regions to strengthen follow-the-sun operations and consistent operational practices.
Evaluate new technologies and drive adoption of solutions that improve reliability, scalability, and operational efficiency.
Required Qualifications
10+ years of experience in Site Reliability Engineering, DevOps, Production Engineering, Cloud Infrastructure, or related areas, including experience leading or managing engineering teams.
Strong technical knowledge of cloud platforms, preferably Google Cloud Platform (GCP).
Strong experience with Kubernetes, containerized environments, and large-scale distributed systems.
Experience with observability technologies such as Prometheus, Thanos, Grafana, OpenTelemetry, and cloud-native monitoring solutions.
Strong understanding of incident management, monitoring, alerting, SLOs, and reliability engineering practices.
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