Manager, Services Segment Management

Develops & leads delivery organization to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.

Develops & manages account service delivery plan. Contributes to strategic account plan.

Consults in pre-sales & change order negotiations, representing & approving delivery capability & cost solution.

Negotiates with and manages 3rd party vendors contributing to contractual requirements.

Identifies incremental revenue opportunities and supports pursuit activities.

Assures compliance with HP and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.

Contributes to knowledge management capture, documentation & publication to drive organizational maturity.

Education & Experience Recommended • Four-year or Graduate /Masters Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 10-15 years of job-related experience or 5-7 years of management experience, preferably in service business management, delivery, solution architecting, business planning, or a related field. Preferred Certifications • Project Management Professional (PMP), ITIL certified & experienced. Knowledge & Skills

Ability to build & manage strong customer relationship at the senior level.

Strong influence & negotiation skill.

Very strong Financial business acumen.

Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations.

Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively.

Ability to understand & analyze an issue or problem to develop & implement a corrective action plan Applies appropriate technical knowledge and methods to resolve complex business issues Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support.

Ability to proactively & effectively manage risk on medium to high risk projects.

Coaches & mentors specialist ADM Develops & consistently applies Quality & Continuous Improvement Plans.

Ability to develop & present high impact message to senior level management.

Excellent communication skills: verbal, written & presentation.

Industry sector knowledge (finance, manufacturing, etc.).

Crisis & conflict management.

• Thought Leadership • Value Propositions Cross-Org Skills • Customer Centricity • Prioritization • Resilience • Team Management • Strategic Thinking

Stakeholder management Impact & Scope • Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP. Complexity • Uses managerial concepts and company objectives to resolve issues in creative and effective ways. Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.