Manager - Service Operations

Location

• Service Operations Manager has overall responsibility of running the Service Function of an Area.
• RESPONSIBILITIES
• Conceptualize and implement maintenance systems and records.
• Conceptualize methods for reduction in callbacks and monitor effectiveness methods.
• Conceptualize systems and methods for reduction of annualized hours per unit
• Develop and improve rapport between customer and company.
• Developing & meeting Business plan forecast.
• Manpower planning.
• Ensure implementation of safety at all levels.
• Conceptualize, and plan methods to better inventory control of stores.
• Regular meetings with SSE and CSE’s.
• Attending Family meets, participate in Tool Box Talks.
• Create safety awareness among employees.
• Generate monthly management report on Service Activities.
• EH&S AND QUALITY
• Adhere to all Safety & Quality policies of the company.
• Conduct Fatality Prevention Audits at sites.
• Resolve all safety issues pertaining to resolve at job sites.
• Monitor competition of WWJSSS items.
• Attend Safety Committee Meetings.
• Participate in Accident investigation.
• Lead OPXL.
• TEAM MANAGEMENT
• Responsible for managing Service & Service Sales team of the area.
• Responsible for addressing & understanding people matters.
• Employee recognition & appreciation
• CUSTOMER MANAGEMENT
• Responsible for customers interface & customer management.
• Will be responsible for having regular meetings with customers, understanding their issues, making them aware about safety standards and maintaining healthy customer relationship.
• B.Tech / B.E. – Mechanical/Electrical/Electronics. Should have overall relevant experience of 10 to 15 yrs.
• If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
• Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.