Manager, Service

Bachelor's degree in Mechanical Engineering, Engineering Physics, or a related discipline

10+ years of experience supporting complex electro-mechanical systems within high-technology, manufacturing, research, or field service environments

Proven experience leading technical teams and developing high-performing employees

Experience working directly with customers to resolve complex technical issues through phone, video conferencing, email, and on-site support

Demonstrated ability to manage multiple priorities, allocate resources, delegate effectively, and lead through changing business needs

Experience developing operational processes, service procedures, and continuous improvement initiatives

Strong analytical, problem-solving, decision-making, conflict resolution, and organizational skills

Excellent written, verbal, and interpersonal communication skills with the ability to collaborate across technical and business functions

5+ years of experience with cryogenic and/or high vacuum systems

We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.

We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.

We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.

As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

No 3rd party candidates will be accepted

It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.

The base pay range for this role is:

182,000 - 250,000 CAD per year (Burnaby)

D-Wave (NYSE: QBTS) , D-Wave is a leader in the development and delivery of quantum computing systems, software, and services. It is the world’s first commercial supplier of quantum computers, and the first and only to offer dual-platform quantum computing products and services, spanning both annealing and gate-model quantum computing technologies. D-Wave’s mission is to help customers realize the value of quantum today through enterprise-grade systems available on-premises and via its Leap™ quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations across commercial, government, and research sectors trust D-Wave to address complex computational challenges using quantum computing. Learn more about realizing the value of quantum computing today and how D-Wave is shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com .