Manager - Retail Delivery
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Key skills for this role
About the Role
Alef Group is seeking a Manager - Retail Delivery to manage end-to-end delivery and operational readiness of retail assets in Sharjah. The role requires a Bachelor's degree in Civil Engineering, Architecture, or related field, and 5+ years of retail delivery management experience with a prominent UAE developer.
Key Skills for This Role
Responsibilities
- Manage the end to end retail delivery and handover process from project completion through operational readiness
- Coordinate with project teams, consultants, contractors, and internal stakeholders to monitor retail asset progress
- Oversee testing, commissioning, snagging, and de snagging activities to ensure retail units are defect free
- Review project completion status, technical submissions, and handover documentation
- Drive final inspections, authority approvals, and completion certification processes
- Ensure delivered retail spaces comply with approved design standards, brand guidelines, and quality expectations
- Monitor construction quality and delivery standards through regular inspections and audits
- Verify compliance with UAE regulations, authority requirements, health and safety standards
- Manage completion and accuracy of retail handover documentation including as built drawings, O&M manuals, warranties
- Coordinate with Leasing, Retail Operations, and Facilities Management teams for tenant fit out and opening
- Facilitate tenant handover activities and resolve delivery issues
- Establish processes for defect liability period (DLP) management
Requirements
- Bachelor’s degree in Civil Engineering, Architecture, Construction Management, Real Estate Development, or related discipline
- Professional certifications such as PMP, RICS, LEED, or equivalent are preferred
- Minimum of 5 years in Retail Delivery management experience with a prominent retail developer in the UAE
- Proven experience of managing large scale retail, commercial, or mixed use asset handovers from construction completion to operational readiness
- Strong understanding of retail development lifecycle, tenant handover requirements, fit out coordination, and UAE/GCC construction regulations
Full Job Posting
About
- Alef Group is a pioneer in developing premier lifestyle communities, destinations, and experiences through investment and strategic joint ventures.
Job Purpose
- The Manager – Retail Delivery is responsible for managing the end to end delivery and operational readiness of retail assets, ensuring seamless transition from project completion to business operations.
Retail Asset Delivery & Handover Management
- Manage the end to end retail delivery and handover process from project completion through operational readiness.
- Coordinate with project teams, consultants, contractors, and internal stakeholders to monitor retail asset progress.
- Oversee testing, commissioning, snagging, and de snagging activities to ensure retail units and common areas are delivered defect free.
- Review project completion status, technical submissions, and handover documentation.
- Drive final inspections, authority approvals, and completion certification processes.
Retail Quality, Design & Compliance Management
- Ensure delivered retail spaces comply with approved design standards, brand guidelines, technical specifications, and quality expectations.
- Monitor construction quality and delivery standards through regular inspections and audits.
- Verify compliance with UAE regulations, authority requirements, health and safety standards.
- Manage the completion and accuracy of retail handover documentation.
Tenant Delivery & Operational Readiness
- Coordinate with Leasing, Retail Operations, and Facilities Management teams to ensure retail units are prepared for tenant fit out.
- Facilitate tenant handover activities by ensuring spaces, services, and supporting infrastructure are ready.
- Support tenant related technical coordination and resolve delivery issues.
- Establish processes for defect liability period (DLP) management.
Cross Functional Stakeholder Management
- Collaborate with Development, Engineering, Design, Construction, Leasing, Finance, and Legal teams.
- Act as the primary coordination point between project delivery teams and operational stakeholders.
- Resolve delivery challenges and escalate critical risks to management.
- Coordinate commercial and contractual close out activities.
Retail Delivery Performance & Governance
- Develop retail delivery KPIs, dashboards, and reporting mechanisms.
- Monitor delivery performance against approved timelines, budgets, and quality benchmarks.
- Prepare regular management reports highlighting delivery status, risks, and handover readiness.
- Implement governance processes and continuous improvement initiatives.
Team Leadership & Capability Development
- Lead and manage retail delivery team members, coordinators, and specialists.
- Develop team capabilities in retail delivery processes, quality management, stakeholder coordination.
- Promote a culture of accountability, collaboration, and customer focus.
Educational Qualifications, Work Experience, and Skills Required
- Must have a Bachelor’s degree in Civil Engineering, Architecture, Construction Management, Real Estate Development, or related discipline.
- Professional certifications such as PMP, RICS, LEED, or equivalent are preferred.
- Must have a minimum of 5 years in Retail Delivery management experience with a prominent retail developer in the UAE.
- Must have a proven experience of managing large scale retail, commercial, or mixed use asset handovers.
- Strong understanding of retail development lifecycle, tenant handover requirements, fit out coordination, and UAE/GCC construction regulations.
- Strong knowledge of retail asset delivery, construction processes, commissioning, and handover management.
- Strong project management and stakeholder coordination capabilities.
- Ability to manage multiple projects, priorities, and deadlines.
- Excellent communication, negotiation, and problem solving skills.
- Strong understanding of quality assurance, compliance, and operational readiness requirements.
- Customer and tenant focused mindset with strong attention to detail.
- Proficiency in ERP systems, CAFM platforms, project management tools, and handover management systems.
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