Manager, Program Success

You must have:

7+ years of progressive experience specifically working for or with nonprofit organizations

Deep understanding of nonprofit operations, challenges, and opportunities.

Experience presenting, educating, or advising customers, clients, or nonprofit stakeholders in both individual and group settings.

Strong analytical skills and comfort with spreadsheets and analyzing data

Exceptional project management skills with the capability to manage concurrent projects and effectively prioritize multiple tasks, ensuring that short-, medium-, and long-term goals are met and exceeded

Preferred experience serving as the core point of contact for partners or clients, ensuring their needs are understood and addressed. Ability to build trust, manage expectations, and deliver a high-quality experience

Excellent verbal and written communication skills

Demonstrated ability to work effectively with marginalized communities, including BIPOC, LGBTQ2IA+, religious minorities, and people with disabilities.

Experience working in a fast-paced environment with competing priorities

Demonstrated ability to self-manage while seeking timely support through clear and proactive communication

A strategic relationship builder who owns outcomes for a book of accounts and connects authentically across diverse audiences, from executives to staff and volunteers.

Results-oriented, with a demonstrated track record of setting goals and delivering outcomes that matter.

Analytically fluent, comfortable with spreadsheets and data, and able to turn engagement signals into action.

Highly organized and strategic, able to manage a full portfolio and multiple priorities, and energized by a fast-paced environment.

Mission-driven and passionate about social impact, philanthropy, and volunteerism.

A confident communicator who can effectively influence, educate, and build trust with nonprofit leaders through both 1:1 conversations and occasional group settings.

Catchafire is an equal opportunity employer and is committed to building a diverse, equitable, and inclusive team. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law. We encourage candidates from all backgrounds to apply.

We are committed to a fair and transparent hiring process. We confirm that this advertisement is for an active vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools within our applicant tracking system (Ashby) to assist our recruitment team in screening and assessing applications against role-specific criteria. These tools do not score, rank, or make hiring decisions; a recruiter reviews every application and makes the final determination on every hire.