Manager - Professional Services

4+ years of relevant experience in Professional Services, Technical Consulting, or SaaS Implementation, including 1+ years of direct people management experience.

Delivery Expertise: Manage complex enterprise software implementation lifecycles (kickoff to GoLive), including SOW governance, change management, and project risk control.

Systems Knowledge: Proficient in PSA/CRM tools (e.g., FinancialForce/Certinia, Salesforce) and familiarity with transaction tax compliance, AvaTax, or ERP connectors (e.g., NetSuite, SAP, Workday).

Applied AI Capability: Demonstrated experience using and operationalizing AI tools (e.g., LLMs, n8n, workflow automations) with quantifiable impact on delivery cycle time, operational efficiency, or work quality.

Travel Requirement: Willingness to travel up to 20% for customer engagements and internal leadership meetings. #LI-Hybrid This is a hybrid in-office role.

Avalara is an AI-first Company AI is embedded in our workflows, decision-making, and products.

Success here requires embracing AI as an essential capability.

You’ll bring experience using AI and AI-related technologies, ready to thrive here.

You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture.

We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year.

Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear.

It captures our quirky spirit and optimistic mindset.

It shows off the culture we’ve designed, that empowers our people to win.

We’ve been different from day one.

Join us, and your career will be too.

We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it.

All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law.

If you require any reasonable adjustments during the recruitment process, please let us know.