avature
Manager, Production Support
Healthfirst
USA
Full-time
Senior · 5+ years experience
Hybrid
USD 119600-194480 yearly / year
Discovered Yesterday
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Description and Requirements
- The Production Support Manager is responsible for the stability, reliability, and support of enterprise data platforms and production data assets. This role leads production support activities, coordinates incident resolution, drives root cause analysis, and partners with engineering, infrastructure, architecture, and business teams to improve operational performance and data reliability.
Key Responsibilities
- Lead production support for enterprise data platforms, pipelines, and critical data assets.
- Manage and mentor onshore, nearshore, and offshore support resources as applicable.
- Coordinate incident triage, escalation, resolution, and stakeholder communication.
- Lead root cause analysis and ensure corrective and preventive actions are completed.
- Monitor production pipelines, batch processes, data quality, and platform performance.
- Track operational metrics including incidents, SLA performance, recurring issues, and resolution times.
- Maintain monitoring, alerting, runbooks, support documentation, and escalation procedures.
- Partner with engineering teams to improve reliability, resiliency, automation, and supportability.
- Ensure operational readiness for new or modified solutions transitioning into production.
- Support data platforms using services such as Informatica, Tableau, Alteryx, Airflow, S3, Glue, Lambda, Redshift, Athena, and CloudWatch.
- Participate in change management and after-hours escalation for critical incidents as needed.
Minimum Qualifications
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
- HS Diploma or GED from Accredited Institution
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